Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use the Service, or communicate with us. This includes:

• Account information: name, email address, password, and company or franchise details.
• Business data: branch information, sales reports, royalty records, team member details, and payment transactions that you submit through the platform.
• Usage data: log data, device information, IP address, browser type, pages visited, and interactions with the Service collected automatically.
• Communication data: support requests, feedback, and any other correspondence you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related notifications (invoices, reminders, confirmations).
• Send you technical notices, security alerts, and support messages.
• Respond to your comments, questions, and support requests.
• Monitor and analyze usage trends to improve user experience.
• Detect, investigate, and prevent fraudulent or unauthorized activity.

3. Data Storage and Security

Your data is stored securely using industry-standard cloud infrastructure providers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption at rest and in transit, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may share your information with the following categories of third-party service providers solely to operate and improve the Service:

• Cloud hosting: for data storage and application infrastructure.
• Payment processors: to process subscription payments and franchise royalty transactions.
• Email services: to send transactional emails and notifications.
• Analytics providers: to understand how the Service is used (data is aggregated and anonymized where possible).

We do not sell your personal information to third parties.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct any inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request an export of your data in a machine-readable format.
• Objection: object to certain processing of your personal data.

To exercise any of these rights, please contact us at privacy@franshift.com.

6. Philippine Data Privacy Act Compliance

FranShift complies with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. We are committed to protecting your personal information in accordance with the principles of transparency, legitimate purpose, and proportionality. As a personal information controller, we have appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve the Service. The types of cookies we use include:

• Essential cookies: required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies: help us understand how users interact with the Service so we can improve it. You may opt out of these through your browser settings.

We do not use cookies for advertising or third-party tracking purposes.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you close your account, we will retain your data for 30 days to allow for reactivation, after which it will be permanently deleted. We may retain certain data for longer periods where required by law, regulation, or legitimate business purposes such as resolving disputes and enforcing our agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a prominent notice on the Service. The “Last updated” date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@franshift.com.